• How will I receive my download?

    • I haven't received my download yet.

    • What machine formats are your designs available in?

    • Are your items refundable?

    • Do you take custom requests?

    • Where do you get the images that your designs are made from?


    How will I receive my download? top

    Your downloads will be emailed to you after your order is complete and payment is cleared through paypal.

    I haven't received my download yet. top

    If you have completed your order and haven't received your download links you need to verify that you entered your email address correctly.  If everything is correct then email us at thetrendystitch@gmail.com and we will look into it.

    What machine formats are your designs available in? top

    Our designs are available in most formats including: ART, DST, EXP, HUS, JEF, PES, SEW, VIP, VP3, and XXX.  If you need a format other than the ones listed you should contact us prior to ordering to verify that it is available.

    Are your items refundable? top

    Due to the electronic nature of our designs NO REFUNDS will be given for any reason.

    Do you take custom requests? top

    We do take custom requests.  Keep in mind that we WILL NOT copy another digitizers designs or create anything that is considered licensed or trademarked.  If you would like to make a custom request email us at thetrendystitch@gmail.com

    Where do you get the images that your designs are made from? top

    Most of our designs are created from personal artwork, but occasionally we purchase licensed artwork from outside sources.